Our Privacy Policy

Here at CC-Transfert, we are always committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or use our website and services. By using our website, app or services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide, improve, and personalize our services to you. The information we collect includes:

1.1 Personal Information

When you use our services, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Address
  • Bank account details (for payment and money transfer processing)
  • Government-issued identification (e.g., passport, driver’s license) to comply with financial regulations

1.2 Transaction Data

We collect information related to your transactions, such as:

  • Amount transferred
  • Payment method used
  • Transfer destination
  • Transaction status

1.3 Technical Data

We may collect information about your device and how you interact with our website, such as:

  • IP address
  • Browser type and version
  • Time zone setting
  • Pages you visit
  • Device type (mobile, tablet, desktop)
  • Cookies (see our Cookie Policy below)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and complete your transactions
  • To verify your identity and prevent fraud
  • To provide customer support
  • To improve our website, services, and user experience
  • To communicate with you about your account and transaction status
  • To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in running our business (e.g., payment processors, fraud detection).
  • Legal and Regulatory Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. How We Protect Your Information

We take the protection of your personal information seriously and implement industry-standard security measures to safeguard your data. These include:

  • Encryption of sensitive data during transmission
  • Secure storage of personal and transactional information
  • Regular security audits

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Anti-Money Laundering (AML) Compliance

As a money transfer service, CC-Transfert is committed to complying with applicable Anti-Money Laundering (AML)regulations to prevent the use of our platform for illegal activities. To meet these requirements, we may:

  • Verify Your Identity: We will request and verify information such as government-issued ID, proof of address, and other personal details to ensure that we know who our customers are and prevent fraudulent activity.
  • Monitor Transactions: We actively monitor all transactions for suspicious activity, including unusually large transfers, rapid movements of money, or transactions involving high-risk jurisdictions.
  • Report Suspicious Activity: If we detect suspicious activity that could indicate money laundering or terrorism financing, we are required to report this to relevant authorities.

Your cooperation with the identity verification process is essential to ensure that we comply with these laws. Failure to provide the necessary documentation may result in the suspension or cancellation of your account or transactions.

6. General Data Protection Regulation (GDPR) Compliance

If you are a resident of the European Union (EU) or European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR), which sets out the rules regarding the collection, processing, and storage of personal data. Under the GDPR, you have the following rights:

6.1 Your Rights Under the GDPR

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct or update it.
  • Right to Erasure: You may request the deletion of your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.
  • Right to Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to Object: You can object to the processing of your data in certain situations, including for direct marketing purposes.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

6.2 How We Use Your Data Under the GDPR

We use your personal data to provide and improve our services, to fulfill our contractual obligations, to comply with legal and regulatory requirements, and based on your consent for marketing communications. You can withdraw consent for marketing at any time by contacting us at bureau@cc-transfer.com.

6.3 Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, your data will be securely deleted.

6.4 Transferring Data Outside the EU/EEA

If you are located in the EU/EEA, please note that your personal data may be transferred to countries outside the EU/EEA for the purpose of providing our services. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, in compliance with the GDPR.

To exercise any of your rights under the GDPR, or if you have any concerns about how we process your data, please contact us at bureau@cc-transfer.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and personalize content and advertisements. By using our site, you consent to our use of cookies. You can control the use of cookies through your browser settings.

For more information, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at bureau@cc-transfer.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

CC-Transfert
Email: bureau@cc-transfer.com